1. Start with your actual needs
Think about your existing handset, monthly data use, preferred contract length, international use, hotspot needs, accessibility requirements and budget. A larger allowance is not automatically better if you will not use it.
2. Compare the whole agreement
Check the total minimum cost, any upfront payment, recurring charge, expected price variation, minimum term, data restrictions, speed limits, roaming terms, fair-use terms, upgrade rules and early termination conditions.
3. Check coverage independently
Coverage can vary by postcode, building and device. Use the relevant provider’s current coverage checker and review indoor as well as outdoor coverage where possible. We do not guarantee signal quality.
4. Understand who is supplying the service
Before agreeing to anything, make sure you know the legal identity of the seller or provider, who will bill you, who will provide customer service and whether a separate device finance agreement is involved.
5. Confirm the final details
Ask for the final price and terms in a durable form before entering a contract. Do not rely only on a verbal headline or an example. Check your cancellation rights and any return process.
Calling us
You can call 0330 520 2447. The person answering should identify the business clearly. Calls may be monitored or recorded only where there is a lawful basis and an appropriate notice is given at the start of the call.